Village Host Pizza & Grill

Ordered my pizza online. Showed up at the specified time and was told my pizza was never made, and it would be "just 10 minutes". 30 minutes later I received my pizza and it was terrible. One of the worst pizzas I've ever had. They also didn't offer me a drink, or any kind of discount for having to wait 30 extra minutes. I won't be returning.

My daughter's and I have always loved going here. We have for YEARS. Last night I ordered a SMALL CHEESE pizza ahead of time online because nobody would pick up the phones. About 20 min later I got a voicemail from Dan the manager. He said "Hi I'm sorry we won't be able to make your pizza, we have a lot of people in here and are low on materials. Please call us back on this number." I already knew I wasn't going to be able to get through because they shut the phones off but I called anyways. They were still shut off. I was a little irritated because he knew they were off and I had already paid. I just drove over there anyways. There were people inside but the doors were locked. I knocked and they just ignored us. They did hear us because we saw people turn around. So I waited till someone walked out and we went inside. The two workers both were sitting in the back ignoring me so I yelled "excuse me??" Dan came up finally and said he hadn't gotten any online orders...I said what? Yes you did you literally just left me a message saying you couldn't make it about 45 min ago. He said "oh yeah I'm sorry." Then Gave me my money back and we left. I was shocked. So incredibly rude! He was not sorry at all, he lied straight to my face. I was still nice though because we love the place and still wanted to go there. Horrible customer service. No excuse at all. The worst part was my daughter asked me to order it again the next day for lunch so I did. I'm so angry this had to be intentional. We will NEVER come back here. Nobody deserves to be treated so badly. SHAME ON YOU!!!, YOU DONT MESS WITH PEOPLES FOOD. I will make SURE not to ever recommend this place to anyone. I'm disgusted and want my money back. I will be in later today.

My wife and I just moved to town. We were looking for a good quick bite after unpacking all day. Village Pizza is just a 3 minute walk from our new place and their online menu looked great. After trying to get their website to work for an online order I gave up and ran over to their location. They are open till 9pm... I arrived at 8:30pm... the doors on one side were locked and the employee at the registered just stared at me. I went around to the other side of the building and entered through those yet to be closed doors. Before I could even enquire about placing an order they informed me that they were closed. I questioned this as they're sign out front says "open till 9pm"... they said the were understaffed and closed early. Fair enough... though I also mentioned to them that their website was very lacking and that I wasted 30 minutes trying to place an order. I just got back blank looks on the employees faces... and the most insincere "we're sorry" from two different staff who clearly have no concept of customer service. Whatever. I do know that my wife and I will never return... and judging from a number of reviews here (I didn't look earlier as we were in a hurry) it seems that I'm not going to be the last patron to be sorely disappoint by this business.

Ordered through their website with a pickup time at 7pm pm on a Saturday night and they charged my card. But when I arrived 10 minutes later the place was closed. Don't order using their website and basically I won't order anything from them again. In my opinion their pizza is like a good frozen pizza from a grocery store but my wife likes that kind of pizza. Their salad is actually good and have good ranch. In short, don't order for pickup or delivery because they will screw you over. This place is only for eating at their establishment when they might be open. I will need to spend vast time tommorrow getting my money back on the failed order through their website.